A: Desktop is for a single machine and user. Client-Server allows multiple users to connect to a central installation and work concurrently.
A: Yes. We support self-hosted and cloud-hosted deployments. Redactor can run on AWS, Azure, or GCP — giving you full control over your infrastructure.
A: Currently, all plans have annual subscriptions to provide the best value. Contact our sales team to discuss potential options for custom billing.
A: Yes, you can upgrade from Pro to Enterprise at any point. Please reach out to our customer support to assist you with the transition and pricing adjustments
A: No, REST API is only available in the Custom plan.
A: The 'REST API' allows developers to integrate Sighthound Redactor's capabilities into custom workflows and applications. It is included in the Custom plan for more advanced redaction needs. For more details, contact our team or visit our Developer Portal.
A: The Free plan includes access to our Help Center. The Pro and higher plans come with email support, while the Enterprise and Custom plans provide email support and a private Slack channel for direct communication with our technical team.
A: A 'Private Slack Channel' offers real-time support and communication for your team (during business hours). This exclusive support channel is designed for quicker assistance and ongoing engagement with our technical experts.
A: After the 24-hour trial, you will have the option to upgrade to a paid plan that suits your needs. You may alternatively choose to schedule a demo with one of our experts to discuss your requirements and use-case to help curate a customized plan for you.