A: The Desktop license is installed on a single machine and used by one person. Client-Server deployments run on a central server and allow multiple users to access Redactor concurrently from different machines.
A: Yes. Redactor can be deployed on your own infrastructure, including on-premise servers or private cloud environments such as AWS, Azure, or Google Cloud. Your media never leaves your environment.
A: No. Redactor licenses are sold on an annual basis to provide the best value.
A: Yes. You can upgrade from a Pro (Desktop) license to an Enterprise deployment at any time. Our team will help migrate your setup and adjust pricing as needed.
A: No. API access is not included with the Pro Desktop license. REST API access is available through Custom deployments designed for automation and integrations.
A: The REST API lets you automate redaction workflows, ingest media programmatically, trigger detection, and export redacted files without manual interaction. It’s ideal for evidence systems, OEMs, and large-scale workflows. For more details, contact our team or visit our Developer Portal.
A: The Free plan includes access to documentation and the Help Center. Pro plans include email support, while Enterprise and Custom plans include priority support and a private Slack channel for faster communicatio
A: A private Slack channel gives your team direct access to Sighthound’s technical team for faster troubleshooting and ongoing support during business hours. It’s designed for teams running Redactor in production environments.
A: The free trial expires automatically after 24 hours. You can then purchase a Desktop license, contact sales for an Enterprise setup, or schedule a demo to discuss your requirements.
A: No. Redactor is not a public SaaS tool. It is deployed on your desktop, server, or private cloud to give you full control over data, security, and compliance.
A: Currently, Desktop licenses are purchased one at a time per checkout session. If you need multiple users or centralized access, we recommend an Enterprise or Custom deployment.
A: No. Redactor does not charge per minute or per video. Enterprise pricing is based on deployment type, number of users, and infrastructure requirements.
A: If you’re an individual or small team redacting on a single machine, Pro is usually the best fit. If you need multiple users, automation, API access, or server-based deployment, Enterprise or Custom is the right choice.