Here are a few answers. If you do not see the answer you are looking for, contact us.
A: The trial includes full access to smart redaction (AI-driven), custom redaction, audio redaction, and the ability to export redacted videos in multiple formats.
A: No, you don’t need to provide your credit card or payment details to start the free trial.
A: The trial lasts for 24 hours, offering you a full experience of our redaction tools during that period.
A: Yes, our dedicated support team is available to assist you during the free trial via email and live chat.
A: After the 24-hour trial, you will have the option to upgrade to a paid plan that suits your needs. You may alternatively choose to schedule a demo with one of our experts to discuss your requirements and use-case to help curate a customized plan for you.
A: Desktop is for a single machine and user. Client-Server allows multiple users to connect to a central installation and work concurrently.
A: Yes. We support self-hosted and cloud-hosted deployments. Redactor can run on AWS, Azure, or GCP — giving you full control over your infrastructure.
A: Currently, all plans have annual subscriptions to provide the best value. Contact our sales team to discuss potential options for custom billing.
A: Yes, you can upgrade from Pro to Enterprise at any point. Please reach out to our customer support to assist you with the transition and pricing adjustments
A: No, REST API is only available in the Custom plan.
A: The 'REST API' allows developers to integrate Sighthound Redactor's capabilities into custom workflows and applications. It is included in the Custom plan for more advanced redaction needs. For more details, contact our team or visit our Developer Portal.
A: The Free plan includes access to our Help Center. The Pro and higher plans come with email support, while the Enterprise and Custom plans provide email support and a private Slack channel for direct communication with our technical team.
A: A 'Private Slack Channel' offers real-time support and communication for your team (during business hours). This exclusive support channel is designed for quicker assistance and ongoing engagement with our technical experts.
A: After the 24-hour trial, you will have the option to upgrade to a paid plan that suits your needs. You may alternatively choose to schedule a demo with one of our experts to discuss your requirements and use-case to help curate a customized plan for you.
A: Our experts are ready to give a demonstration. Simply book a time here on their calendar, join the meeting and our expert will show you all the great features and benefits.
A: You can create a help desk ticket or call +1-407-974-5694, and one of our team members will be happy to help.
A: Sighthound Redactor is powerful and has AI models to handle thousands of faces and objects in videos.
A: Yes, anything can be blurred in any video with just a single mark-and-click. Using manual mode, you will simply draw a box around the item or object you wish to blur. Sighthound Redactor will then track and redact that object throughout the video.
With Sighthound Redactor automatic mode, it is already set to detect, track and blur faces, people, license plates and vehicles for the user.
A: No. Sighthound Redactor processes and stores all of the videos and redaction data on your computer or server and does not send any of it externally to Sighthound. License activation and verification does require an internet connection, but the only data sent to our licensing server is your serial number, product name, unique machine identifier, and a “reason” number. No external services or resources are needed to redact.
The only time you might share videos is when requesting support from within the application. Users can choose to attach the Redactor log files and/or a video they’re having trouble with – both of which are optional.
A: It’s simple! Please refer to our quickstart guide here.
A: We enable organizations to redeploy their teams to more productive activities with Sighthound Redactor. Sighthound Redactor has a manual mode for specific or specialized assignments, as well as an automatic mode for low touch, low effort assignments.
Essentially, the redaction can run in the background with someone checking the final results to ensure they meet the requirements. There are also technology solutions to fully automate the workflow. For this, please reach out to our team of experts on how this can be accomplished in your organization.
A: Yes. Sighthound Redactor can save time and labor costs spent on manually redacting footage. When run in automatic mode, Sighthound Redactor can redact video with little to no human interaction, in less than half the time of the footage itself oftentimes.
When you consider the cost per hour for labor spent redacting manually, using Sighthound Redactor’s automatic mode produces significant savings, as the system does all of the work and someone spends just a fraction of the time to adjust and review the automatic redaction results.
A: It depends on which implementation of Sighthound Redactor you are using (Desktop or Server), but generally we’ve tried to make importing files simple and easy. Please refer to our quickstart guide here for instructions.
A: Yes, Sighthound is one of the only companies to offer Live Redaction. With our DNN Node and Redaction Software, connected to an RTSP stream, we can redact the stream before it arrives at a viewer. We are also able to split streams, providing a live unredacted stream to an authorized user and a live redacted stream to personnel not authorized to view personal identifiable information.
A: Yes. Sighthound Redactor offers a simple API for developers to build custom workflows and integrate redaction into their own applications. Fully automated redactions can be performed by a single API call. For more information, please browse our documentation.
A: Yes. Sighthound Redactor will work in a clients’ cloud environment (Azure, Google Cloud or AWS). Sighthound Redactor is also available as a Sighthound hosted service running on AWS.
A: Redactor can be hosted in AWS GovCloud or other approved cloud providers to support CJIS compliance requirements.
A: Redaction intensity can be individually adjusted by users Sighthound Redactor based on their specific use case and needs. The strongest setting will blur even close-up features reliably.
A: Yes. Users can easily redact audio inside a video with our 3 provided audio redaction modes Beep, Mute and Scramble. They can redact certain segments or simply the entire track.
A: Sighthound Redactor currently offers four redaction types: mosaic, pixelate, blur and fill. You can also outline an object to place emphasis on an object instead of redacting it.
A: Sighthound is the leading provider of Redaction Software to body camera manufacturers today. Sighthound Redactor has been embedded into several evidence management systems for an optimized, integrated workflow. Law enforcement agencies can also purchase and use Sighthound Redactor directly for their body camera and dash camera footage.
A: We recommend the following specifications:
We might recommend certain upgrades if there are concurrent users or for certain workflow considerations. Please reach out to one of our experts and contact us for guidance.
A: Yes. An organization, agency or company may be obliged to redact information included in a recording before publication or disclosure. Redaction is frequently required to protect an individual’s privacy, or to comply with regulations and laws governing the protection of personally identifiable information in video.
A: With Sighthound Redactor, you can meet privacy and data protection laws like GDPR. Sighthound Redactor is designed to help meet GDPR Article 15 (right to access) and Article 17 (right to erasure) compliance when receiving and responding to DSARs (Data Subject Access Requests) for recorded video, including CCTV footage for example.
Sighthound Redactor enables anyone to quickly blur anything (people, faces, license plates, personal information, etc) in images and videos, and then easily export and publish that footage to third parties.
A: Sighthound is affordable for all budgets and organization sizes. Please visit redactor.com/pricing for more information or contact us for a custom quote.
A: Video codecs: H.264, MPEG-4, VP8, VP9, MPEG-1, MPEG-2, MS-CRAM
Audio codecs: AAC, MP1, MP2, MP3, PCM
A: MP4, TS, AVI, MKV, MOV, MPG
A: Redactor Desktop allows unlimited users and is priced per installation. Redactor Client Server is priced per installation and per concurrent user.
A: Yes, Sighthound Redactor is built to redact any video source (see codecs below. If you have a special system or format, please bring it to our attention).
Oftentimes video surveillance or closed circuit television (CCTV) system footage is one of the most popular sources due to risk and compliance requirements like GDPR, CCPA, CPRA, CPA or other privacy laws and regulations.
There are several ways to take video footage from your system and load it into Sighthound Redactor. Generally we support the major Video Management System (VMS) providers like Gentech, Bosch, Milestone, etc.
The workflow of how the footage moves around depends on how you have deployed Sighthound Redactor, i.e. Desktop, Server, Cloud, etc. Our team would like to work with your team to find the most efficient and cost effective workflow for your organization. Please contact our experts.
A: Yes, Sighthound has the most powerful, reliable, and easy-to-use video redaction solution on the market today used by over 1300 organizations, agencies and cities.
Sighthound Redactor is an image and video redaction SaaS (software as a service) solution powered by machine learning algorithms, to provide fast and accurate blurring of any face, plate or user-defined object in video or images - live or recorded.
Sighthound Redactor can be used on video from body cameras, dash cameras, drone footage, CCTV systems, smartphones, web conferencing calls (Zoom, WebEx, Teams, Blue Jeans, (to name a few).
A: Sighthound has a several types of partnerships. Learn more about our partner programs at www.sighthound.com/our-partners. Redactor is a great partner solution for organizations that want to extend best-in-class redaction solutions to their customer base while earning a commission. To learn more, contact our partner team.