Answers for secure redaction workflows

No. Redactor is not a public SaaS app. Redactor can run as a desktop, client-server, on-premise, offline, air-gapped, or private deployment depending on the plan. Schedule a demo to review which deployment model fits your environment.

Yes. Server and Enterprise deployments can be scoped for customer-controlled infrastructure, including on-premise servers and private cloud environments such as AWS, Azure, or Google Cloud. In those deployments, media is processed inside your environment. Talk to sales to scope a private deployment.

Desktop is installed on a single workstation for one user. Client-Server deployments run from a central server and support multiple users accessing Redactor from different machines, depending on the scoped deployment. Talk to sales if you need multi-user access.

Yes. Redactor can be deployed in customer-controlled infrastructure, including private cloud environments such as AWS, Azure, or Google Cloud. Redactor is not a public SaaS app. Schedule a demo to review deployment details.

Hardware requirements depend on the deployment, footage volume, file types, and number of users. Redactor Server supports x86_64 Intel or AMD CPUs. GPU acceleration may improve performance for larger workflows. Talk to sales to confirm production requirements.

Pro Desktop is intended for one user on one workstation. Server and Enterprise deployments can support multiple users, with concurrent access and licensing scoped during deployment planning. Review pricing or schedule a demo to scope multi-user access.

Start with Free if you want to test hosted Redactor on short files. Choose Pro for one user on a desktop workstation. Choose Server when your team needs a defined server deployment for 1-5 users, centralized access, email support, and product training. Choose Enterprise when you need REST API access, private Slack support, larger private deployments, OEM needs, or a highly customized workflow. Talk to sales if you are unsure.

No. Redactor does not charge per minute or per video. Enterprise pricing is scoped around deployment type, users, infrastructure requirements, API needs, and support requirements.

Desktop licenses are currently purchased one at a time per checkout session. If you need multiple users, centralized access, or shared infrastructure, talk to sales about Server or Enterprise options.

The free trial expires after 24 hours. After that, you can buy a Pro Desktop license, schedule a demo, or talk to sales about Server or Enterprise deployment options.

Free trial users can access trial support resources. Pro includes email support. Server includes email support and product training. Enterprise can include email support and a private Slack channel as part of scoped agreements. Use the support page if you need help.

Yes. You can move from a Pro Desktop license to Server when you need a team server deployment, or to Enterprise when you need REST API access, private Slack support, private deployment, OEM, or a highly customized workflow. When you are ready, Sighthound can help scope users, infrastructure, support needs, and pricing. Schedule a demo to review the right path.

No. Pro Desktop licenses are sold annually.

The trial expires after 24 hours. You can then review Redactor pricing, schedule a demo, or talk to sales about Server or Enterprise deployment options.

The trial lasts 24 hours. Trial access and uploaded trial videos are automatically deleted after the trial period ends.

No. You do not need to provide a credit card or payment details to start the Redactor free trial.

The Redactor free trial gives you 24-hour access to core redaction features, including Smart Redaction, Custom Redaction, audio redaction, and export for trial-limited files. Trial limits, such as maximum video length, may apply. Read the Redactor docs if you want workflow details before starting.

Redactor can reduce time spent on repetitive manual redaction, especially for teams with recurring footage review or bulk workflows. Actual savings depend on footage volume, review requirements, hardware, and deployment setup.

Redactor pricing depends on the plan and deployment. Pro Desktop pricing is listed on the Pricing page. Server is priced for defined team server deployments. Enterprise is scoped around larger deployments, REST API access, private Slack support, OEM needs, private infrastructure, and implementation requirements.

A private Slack channel is an Enterprise support option that gives your team a direct channel with Sighthound’s technical team for implementation questions, troubleshooting, and production support. It is not included with the Server plan. Talk to sales to confirm availability for your agreement.

Yes. Support is available during the free trial through the support options listed on the Redactor site. Visit the support page if you need help.

Yes. Sighthound supports partner and OEM opportunities for organizations that want to offer Redactor to their customers. Visit the Partners page or talk to the Sighthound team to discuss fit.

Schedule a Redactor demo and a product specialist will walk through the workflow, deployment options, and questions specific to your use case.

Use the Redactor support page or your contracted support channel. If you are evaluating Redactor, schedule a demo or use the support contact listed on the site.

REST API access lets approved Enterprise deployments connect Redactor to existing systems, ingest media, trigger detection, and export redacted files without relying on a manual desktop workflow. REST API access is not included with the Server plan. Availability depends on the deployment model and must be scoped with the Sighthound team. Talk to sales to review API requirements.

No. REST API access is not included with the Pro Desktop license or the Server plan. API availability is scoped through Enterprise deployments based on infrastructure, security, and workflow requirements. Talk to sales if API access is part of your project.

REST API access is available for selected Enterprise deployments. It is not included with the Server plan. It can be used to connect Redactor to existing systems, ingest media, trigger detection, and export redacted files. The Redactor Agent Toolkit is the developer package for API integrations; it includes Docker Compose deployment configurations, AI-agent documentation, TypeScript type definitions, and the OpenAPI specification. Review the Developer Portal or talk to sales about availability.

Redactor can support CJIS-sensitive workflows when deployed in an appropriate customer-controlled environment, such as a properly configured GovCloud or approved infrastructure setup. Redactor is tooling; CJIS compliance depends on the customer’s full environment, policies, and controls. Talk to sales to scope a CJIS-sensitive deployment.

It depends on deployment. In desktop, server, offline, air-gapped, or private deployments, media is processed in the customer-controlled environment. Hosted trial or hosted service workflows process uploaded media in the hosted environment. Support uploads are optional and should only be sent when requested.

Redactor can help teams redact personal information from video, image, and audio files in workflows governed by privacy or disclosure requirements such as HIPAA, GDPR, CCPA/CPRA, FERPA, FOIA, and CJIS. Redactor is tooling; compliance remains the customer’s responsibility. Schedule a demo to discuss your workflow.

Redactor can help teams redact personal data in video, image, and audio files before footage is shared, disclosed, or exported. It can support GDPR-related workflows, but Sighthound does not claim formal GDPR certification and this is not legal advice. Schedule a demo to review your redaction process.

Most teams export files from their camera system, video management system, or evidence platform and import those files into Redactor. Server, API, and custom integration workflows vary by deployment. Developers evaluating API-based workflows can review the Redactor Agent Toolkit; schedule a demo to scope the right workflow.

Yes. Redactor supports bodycam, dashcam, CCTV, mobile-phone, and screen-capture footage. Law enforcement and public-sector teams can use Redactor in desktop, server, or custom deployment workflows depending on their requirements.

Redactor supports common video and audio codecs, but supported formats can vary by version and deployment. Check the Redactor docs or contact support before a production workflow depends on a specific format.

Redactor supports common video containers, but supported formats can vary by version and deployment. Check the Redactor docs or contact support before relying on a specific format.

Yes. Redactor can process exported footage from CCTV, bodycam, dashcam, mobile-phone, screen-capture, and video management system workflows. The exact workflow depends on your file format, deployment model, and whether you use desktop import, server processing, or API integration. For API-based integration work, review the Redactor Agent Toolkit or schedule a demo to review your workflow.